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Product FAQ

 THUMBS UP FOR FEET UP!

 

We know this is a little self-serving…But the Kangapoda Top Sheets and KangaPlushTM Blankets are so far superior ergonomically that we are anticipating a very strong positive response…and, they’re worth it! 

 

But the real point is that KANGAPODA IS BRAND SPANKING NEW!  We want each and every friend, family, customer, and prospective customer to know that, no doubt, we are going to fumble it a few time, but we will get the kinks out.  The good thing is, even if there is an admin hiccup, we know that we will make it right and that it will be so worth it when you get your magnificent sheets or decadently luxurious KangaPlushTM.  

 

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by:

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GENERAL

There are so many choices regarding fabric type and colors, how and why did you decide to start with a 600 thread count, 100% extra-long-staple Egyptian Cotton Sateen and a 400 threat count 100% cotton Sateen?

  • We determined to offer an absolutely top-of-the-line fabric to go with our absolutely-top-of-the-line patented product design and our absolutely-top-of-the-line Made in America manufacturing. In fact, it was our manufacturer who said the Kangapoda name will be on this.  Make it the best. 
  • Our 600 thread count 100% extra-long-staple Egyptian Cotton Sateen is gorgeous and will give you ergonomic pleasure for years.  Likewise with the 400 thread count 100% cotton sateen, but at a much more affordable price point for some customers.

 

What colors do you have?

  • We are launching with what we consider the basics: the 3 most popular colors - White, Light Blue and Cream - in our magnificent 600 thread count, 100% extra-long-staple Egyptian Cotton Sateen broadcloth. 
  • The 400 thread count 100% cotton sateen is also a gorgeous fabric, but it is at a lower price point so our customers have an option.  It comes in a classic white.
  • KangaPlushTM Blankets come in 7 luxurious colors: French Cream, Tawny Taupe, Rich Plum, Charcoal Gray, Indigo Blue, Cappuccino Brown, and Winter White. 

 

Can you mix colors within a Sheet Set?

  • No

 

How did you come up with the name Kangapoda?

  • Kanga comes from Kangaroo (a marsupial pouched animal), and Kangapoda’s foot canopy acts as a pouch for the feet. Poda is the Latin word for foot.

 

What does percale mean?

  • Percale is a standard weave based on single pick insertion, the technical term for a tight and exacting over under weave in both directions (warp and weft). The one-over-one percale weave creates a much more uniform, stronger, denser, and softer fabric, which not only stands the test of time but also gets better the more you wash it.

 

What does sateen mean?

  • Sateen is a fabric made using a satin weave structure but made with cotton yarns instead of silk. The fiber is woven in a specific long lateral pattern. In contrast to the one-over, one-under structure of a Percale (standard) weave, warp yarns are floated over weft yarns, for example four over and one under. The long floats produce a smooth surface which gives a more luxurious sheen than plain-weave cotton and is also silkier to the touch. However, because of the looser twists and floats in the weave, sateen is less durable than a percale.

 

What is the deal with thread count?  For that matter what is the deal with Egyptian cotton?

  • Thread count is one of the sheet benchmarks that the public has been conditioned to viscerally respond to. Yet, it is greatly manipulated by the marketers leading to ambiguity and confusion.  A weave utilizing more, very fine threads of extra-long-staple (ELS) Egyptian cotton makes far and away the best fabric.  But, even this statement can be intentionally manipulated. 

 

Some marketers trumpet thread count and utilize crap fillers. Some marketers trumpet Egyptian cotton but only use a small percentage of Egyptian cotton. Which begs the question in the first instance, what is ‘Egyptian Cotton’? 

  • A quick answer is that it is cotton grown in the Nile River Valley, which has the perfect climate for growing the finest cotton in the world.  But not all Egyptian cotton is created equal nor is it all grown in the Nile River Valley.  Egyptian cotton is grown in several varieties, including the Extra-Long Staple, Long Staple, and regular cotton, and each variety has different characteristics and prices. As a consumer, you should be aware that only a small percentage of Egyptian cotton production is extra-long-staple.  One of the reasons for this is that it is picked by hand to put less stress on the fibers.  Therefore most products listing Egyptian cotton on the label are not made with ELS yarns.  Instead, they are made with one of the other varieties.  So be cautious before paying a premium price simply because something is labeled “Egyptian Cotton”.
  • The differences between an excellent, high thread count ELS Egyptian cotton sheet and an inferior one is vast.  We all love a deal and obviously want the best price possible when making an investment.  But if buzzwords and crazy numbers seem too good to be true, they likely are.

 

I can buy a king-size sheet set for under $100...why is a Kangapoda sheet set more expensive?

  • You’ve heard the old expression that compares apples to oranges…well, the Kangapoda sheet set is a completely different proposition from a regular sheet set. The monumental difference is, of course, the Kangapoda Top Sheet. The Kangapoda Top Sheet – all by itself – is more valuable than most sheet sets that have become borderline commodities. 
  • If you are looking to buy another sheet set with a plain old-style top sheet, there are a zillion options.  We are not selling ‘me too’ sheet sets.  We are offering patented, gorgeous, American-made innovation and increased comfort.
  • If you are looking for ergonomic comfort that you have never had before under the covers, then you have come to the right place; and, due to our patent protection, we are the only game in town!  
  • So, if what you’re looking for is a bargain on oranges… you've come to the wrong place…as Kangapoda has succulent, patented, ergonomically superior Made-in-America apples…orange you glad you picked the apple!

 

Click Image Above for the Bottom Line! 

  • Apple and orange metaphors aside, the Kangapoda Top Sheet is a completely different proposition from a regular old-style top sheet. The Kangapoda Top Sheet – all by itself – is more valuable than most full sheet sets that have become borderline commodities. The Kangapoda Top Sheet is a patented, ergonomically superior product. Its design requires the cutting, aligning, and stitching of 3 distinct parts and the formation and stitching of the canopy.  The Kangapoda King-size Top Sheet requires approximately 47% more material than a regular old-style top sheet. You will also immediately appreciate the beautiful Made-in-America quality of workmanship of the matching deep fitted bottom sheet and beautifully stitched pillowcases.

 

How does Kangapoda's prices compare to other high-end sheet vendors’ prices? 

  • The short answer is Kangapoda offers vastly more product at a substantially lower price point than most all of the high-end sheet vendors! Moving beyond the Kangapoda Top Sheet’s canopy, the two major components of a delicious sheet set are: (i) the caliber of the fabric; and (ii) the quality of the workmanship.  Kangapoda’s 600 thread count, 100% extra-long-staple Egyptian cotton percale is magnificent—it is a soft, durable, finely woven broadcloth. It will last you for years and continue to get even softer with washing.  We iteratively went back and forth with our weaver to make various enhancements to ensure that we are offering you a truly exceptional fabric. Beautiful sheets are often touted as coming from Italy due to Italy’s fine workmanship.  Our Made in America workmanship is second to none.  Tremendous TLC (tender/loving/care) and exacting detail work has gone into the manufacture of your Kangapoda luxurious, 100% extra-long-staple Egyptian cotton sheets.  You are truly making an investment in your long-term ergonomic comfort. (See chart below for Sheet Set Price Comparison)  

 

Kangapoda Offers Substantially More for Substantially Less!

We're Using Similar High End Fabric, We're Using Similar High-End Manufacturing, But We're Not Using Similar High-End Pricing 

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  • The chart above sets out the very significant price differential between the patented Kangapoda Top Sheet and various very-high-end plain old-style top sheets. We used King-size prices as our basis for comparison.  The above prices are taken directly from various bedding companies’ web sites. All of the prices shown above reflect similar extra-long-staple Egyptian cotton, similar high thread counts, and manufacturing excellence.  The Bottom Line: the Kangapoda Top Sheet is magnificent, utilizes 47% more high-end fabric, and 5 times the labor, yet is priced substantially below a whole host of high-end vendors.  Certainly, there are sheet makers who have earned the reputation and a premium.  But, why pay substantially more for less (a plain old-style top sheet) when you can pay substantially less for substantially more (the patented, ergonomically-superior Kangapoda Top sheet). 

 

What are your slippers made of?

  • A luscious cotton velour with an EVA sole so they are water resistant and more protective. They also have a comfortable foam padding in the sole.

 

What are your sleep masks made of?

  • They are made of a gorgeous Pumpkin Pie outward-facing velour, and a soft, breathable satin for against the face. 

 

What are your KangaPlush Blankets made of?

  • A proprietary fleece we specially designed—and trademarked as KangaPlush™—for its great density, softness, and sheen.

 

Is it difficult to make the bed with a Kangapoda?

  • No, it’s a snap. The key is setting the canopy so that it has maximum height when needed. There is an instruction pamphlet in the Kangapoda Welcome envelope.  There is also a Tutorial within the read more sections of this website.

 

I’m very tall and, even though I have a California-King bed, I always have to untuck the top sheet as my feet have no room, is Kangapoda right for me?

  • Yes, Kangapoda is perfect for you.  You California King guys and gals have been suffering for years with the tightness at the bottom of the bed.  When you recline, your feet reach the very bottom of the bed where the covers are directly tucked under the mattress, and that is the absolute tightest, most uncomfortable place in the bed.  In recognition that taller people, almost by definition, have to have larger feet, we have made the California King-Size Top Sheet with a larger canopy than the standard King-size canopy.  We also made the Twin XL’s canopy larger than the standard Twin’s canopy.

 

What if my feet don’t reach the bottom of the bed…can I still use a Kangapoda?

  • Yes, of course.  The absolute tightest spot with an old top sheet is the foot of the bed. However, since the bottom piece that gets tucked in is generous in length…you can position the canopy a little farther up on the bed if you prefer.

 

Why should I buy a Kangapoda?

  • You should buy a Kangapoda if you want to be under the tucked-in covers face up without fighting the covers because of the tightness at the foot of the bed. It is so much more ergonomically comfortable that you will never want to watch TV, read, or sleep on your back under a regular top sheet and blanket again. 

 

About the KangaPlush™ Blanket…why should I get it?

  • It will be the nicest blanket you’ve ever owned! It’s larger, softer, and has a Kangapoda canopy so when you tuck it in, you can enjoy the plushness and comfort that your feet deserve. Our 3-part construction allows us to produce a blanket larger than any that you would normally find. For example, the dimensions for a standard King-size blanket are 90” x 108”. Depending upon how it is laid on the bed, it is either long enough but not wide enough or it is wide enough but not long enough. Our King-size KangaPlushTM Blanket is 110” x 116” – so it eliminates the issue regarding both width and length – and it has the patented canopy.

 

I noticed that the dimensions for the KangaPlushTM blanket are larger than the regular blanket. Does this mean more material is used?

  • Yes, substantially more material is used in making the KangaPlushTM blanket. For example, in the KangaPlushTM King-size, 74% more material is used vis-à-vis a standard king-size in the stores. The top portion of the KangaPlushTM alone is just about the size of a standard King-size blanket. Not to mention, we also have the canopy and the bottom portion of the blanket for your tucked-in comfort.

 

Does the Kangapoda top sheet use more material than a regular top sheet?

  • Yes, Kangapoda top sheets use 45% more material than the regular top sheet, mainly due to the canopy.

 

Is there more labor involved in making a Kangapoda?

  • Yes, by definition, the construction requires 3 parts to be cut, the canopy to be formed, and all 3 to be joined.  It results in almost 5 times the labor for a regular top sheet or blanket.

 

Why are the Kangapoda California King sheets and blankets priced higher than the regular King-size versions?

  • There is more fabric, cutting, and sewing.  It occurred to us that the California King owners, pretty much by definition, had to be taller than the regular King-size owners.  Taller people also have larger feet to hold up their larger bodies.  So we built-in a larger patented canopy into the Cal-King Kangapodas.  And that requires more material, more cutting, and more stitching.  Thus, the incrementally higher price.

 

How do you wash and dry the sheets?

  • The exact same way you wash and dry your other sheets.

 

How long do the sheets last (if properly taken care of)?

  • It varies with each individual and depends on how often you wash them, whether you use bleach, whether you dry them on lower heat, whether you rotate sheets, whether you keep your pussy cat off of them, etc., but the Kangapoda sheets are beautiful and could last an exceptionally long time.

 

Why are some colors, fabrics, and products already listed as ‘Out of Stock’, ‘Coming Soon’, or ‘Not Yet’?

  • While Kangapoda has been in existence for several years, it was years of R&D and related in preparation for this launch (see About Us).  We are just now introducing our patented, ergonomically-superior, products via a long-form infomercial (which you must see on TV, as it is informative and a real lot of fun to watch).  As no one has ever had a Kangapoda, we felt it logical and prudent to begin with the basics.  So, we are coming out of the gates with white, light blue, and cream in a soft, durable 600 thread count, 100% Egyptian cotton percale and a white 400 thread count cotton sateen.  Incrementally, we will add the other colors. We weren’t ready, willing, and able to tie up that much capital up-front in inventory.  If there are particular colors or fabrics that you are interested in, please let us know.  Pending, you will love our white, light blue, and cream. 

 

When will the KangaPlushTM blankets be available?

  • Soon.  The KangaPlushTM blankets are extraordinary.  We are disappointed that we do not have them for the official launch.  But they are well worth the wait.  We thank you for your patience.

 

I tried to order the KangaPlushTM but it appears that it just went onto my Wish List?

  • You are right in your observation.  You will see how, after making your selection and hitting ‘add to cart’ that you received a message that ‘the KangaPlushTM blankets are not yet available but are coming soon.’ You may order your KangaPlushTM now, but we are not taking any payment.  Effectively, you are informing us of your interest and color choices and you are being placed on our waiting list based on the date and time you tried to place the order.  The moment we are ready to go, we will contact you via email based on your order on the wait list.  You may then complete the purchase if you so choose.  We thank you for your patience, but know you will adore your KangaPlushTM.

 

I ordered my Kangapoda sheet and blanket and the message said shipping could take 3-6 weeks. Why so long?

  • Shipping MAY take 2-6 weeks. Throughout different times of the year demand is greater than others, so we always state 2-6 weeks. However, we always do our best to plan for those times of the year so we can avoid “back orders.”

 

What are your shipping options?

  • Currently, we only ship your product via UPS Ground.

 

Do you ship your products outside of the United States?

  • Yes. However, for all international orders, please email your order along with your shipping address to support@kangapoda.com A Kangapoda representative will contact you with an exact shipping quote and details on how to complete your order. 

 

Is there insurance for shipping?          

  • Yes, your products are completely insured. Here at Kangapoda, we want to make sure that our amazing products reach your doorstep.

 

Do your products come with a warranty?

  • No 

 

WEBSITE

Forgot my password?

  • We’ll send you an email so you can reset it.

 

How do I navigate the shopping cart?

  • The shopping cart is very easy to use. Once you have finished shopping, simply proceed to the checkout and follow the instructions.

 

PURCHASING

Is there any way I could spread out my payments?

  • At this moment we do not offer any payment plan options.

 

I ordered Kangapoda products, when should I expect to be charged?

  • We process your order within 24 hours.

 

I am missing one of the sheets from the Package. What should I do?

  • Provide your full name, address, and tracking/confirmation number in the Contact Us section with a brief description of what you are missing.
  • We check the weight of every package being sent so we should be able to see immediately if there was an error.

 

My family bought me a KangaPlush™ blanket, but I already have one. Is there some way I can return the one they got me or the one I have?

  • We do not accept returns on used items but you may return your unopened blanket for purchase credit or exchange the blanket for a different Kangapoda product.

 

What’s your return policy?

  • We do not accept products with burn marks, pet hair, stains, etc as these would not have occurred during the manufacturing process. Please note that we have a strict return policy and we will only issue sheets if the returns are still in their original packaging and have not been used.  

 

I bought the wrong sheet size for my bed, what should I do?

  • You may return the sheets for an exchange. However, the returns must be in their original packaging and they should not have been used. You can visit our website: www.kangapoda.com and complete the ‘Return Form’ for a return address label.

 

I accidentally ordered the wrong sheet color. Is it possible to change my order if I didn’t receive the package yet?

  • You may return the sheets for an exchange. However, the returns must be in their original packaging and they should not have been used.

 

I got the sheets and I realized that I ordered the wrong ones, what should I do?

  • You may return the sheets for an exchange. However, the returns must be in their original packaging and they should not have been used.

 

Help! I placed an incorrect order. How can I change this?

  • What you want to do is call this toll free number for customer service: 1-800-238-1852. To find your order they will need your phone number (or email address if you provided it), last name, and zip code. Keep in mind order processing takes a full 24 hours, so they may not have your order in the customer service system until at least 24 hours after you've placed your order.

 

How long will it take for my order to arrive?

  • Kangapoda utilizes a quazi-custom approach to its manufacturing, as there are many permutations of sizes and colors and fabrics, and, as a new company, it’s difficult to stock up for all of them. Shipping MAY take 2-6 weeks. Throughout different times of the year demand is greater than others, so we always state 2-6 weeks. However, we always do our best to plan for those times of the year so we can avoid “back orders.”

 

For further questions, send us an email through Contact Us

 

We’re not just raising the bar…

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We’re changing the game!